At the same time we asked several people that use booking service daily
and got a huge amount of useful information where we could spot difficulties. We saw a place in the journey map
where we could interrupt and create a delightful, engaging and fun tangible interface
. Through creating the user journey map
, users explained that after logging to the web space of EKA and going to the booking option, they couldn't find any information
about the study spaces (what are the dimensions, what are the utilities and devices available, number of seats, chairs; are there any windows etc). Because of this, tutors cannot book a room straight away
and first go to the (1st, 2nd, 3rd, 4th, 5th floor) and check the space first
. For different lessons you need a different study space, as well as number of the students should be taken into account.
We continued with paper prototyping
. We were in the constant search for the most easy, automatic, pleasant, and responsive solutions while creating several options to test for the users. We conducted A\B testing
and lead interviews
while users were busy with the device.
As we maintained the structure of the booking equipment, we proceeded with setting measurements for an actual device. We created files in Adobe Illustrator
for the laser-cutting machine to make the carcass and the clock parts, and designed study rooms and buttons in Cinema4D